Shipping Information:
We TRY to ship same day on any orders received before 10am Mon to Fri
We cannot guarantee that any order will ship same day. if you are in particular rush for something, then please contact us before purchasing or make an additional note on your order. We will try to accommodate any requests as best we can!
We normally ship standard orders within three working days, if not the same day. If you receive notification that your order has been sent but have not received after 3 workings days then please contact us for the tracking details.
We send all of our Royal Mail items "Signed For" or "Tracked" and so a signature will be required upon delivery. Although this increases the price of the postage slightly, it gives both you and us, a reassurance that we can keep an eye on where your order is.
- Orders are usually dispatched within 1-3 working days. However, items custom made to your specifications will take a little longer. Additional delivery details will be listed on the individual product description.
- For smaller orders, your items will usually ship with Royal Mail. For the larger items we use several courier services. The courier we select for your order will depend on size / weight of your items. You will receive a notification from the Parcel Couriers to state they have your parcel and when to expect delivery.
- Standard Parcels are shipped between 1 to 3 working days. XL Parcels shipped between 2 to 5 working days.
- Delivery for parcels can be anything from 1 to 7 (in extreme conditions) working days. However we try to ship your order as soon as physically possible, using the quickest delivery option. Parcel delivery times on average are 48hrs.
If no one is at the address to sign for the parcel then an attempted delivery card will be left. The card should have instructions on how to re-arrange a delivery or where to collect your parcel from.
* Please be aware we cannot give notes for the delivery of your parcel, if it is being sent with Royal Mail. The parcel will need to be signed for and will not left with a neighbour or in a secure place, unless you have already set up this service with Royal Mail directly.
** If no one is at home when the delivery is attempted, then a calling card will be left and it is solely your responsibility to organise collection of your goods.
Certain areas of Scotland, Northern Ireland and Isles off the UK may incur a delivery surcharge. If this is the case we may contact you once the order has been received to discuss the additional costs needed. You will always have the right to cancel the order if your not happy with the additional costs.
We hold no responsibility for lost or missing parcels if you have not notified us within 3 weeks of the order date that you have not received the goods.
Packaging:
To do our bit for the Environment we do use recycled packaging materials where possible.
We pride ourselves on our arrow packaging. Most of our arrows are packaged in thick cardboard tubes with plastic end caps, unless being sent with a Courier.
Important Info:
Although every effort has been made to ensure that the postage costs are accurate, up to date and work on the combined weights/ items you have purchased. We reserve the right to contact you if there is an issue with the postage amount paid. You will always have the right to cancel the order if your not happy with the additional costs. VAT is now payable on all postage costs.
Please note that if you select the delivery option of Royal Mail Special Delivery - Next Working Day - this does not include Saturdays. There is an additional cost of £3 if Saturday delivery is required. If you want to use the Saturday delivery service please put a note on your order and we will contact you regards paying the additional cost. As above, any order received after 10am we cannot guarantee same day posting. Please contact us if you urgently require your order.
International Shipping:
Yes we do ship internationally- wherever you are in the world , we can get your Archery goods to you!
Our shipping rates do depend on the weight and size of your parcel, also the delivery address.
The shopping cart should be able to calculate the shipping cost for most items.
Please be aware that any Duties and / or Import Taxes are the complete responsibility of the customer and are not included in the purchase price of your order.
If you are an international customer and you want to order a few large or bulky items with us, it may be worth sending us a detailed email before completing a purchase as we might be able to find a cheap postage provider.
VAT (Value Added Tax):
VAT is now charged on all postage costs.
For customers from the European Union, VAT of 20% is payable on all taxable goods.
For customers outside the European Union (including Jersey and Guernsey), VAT is deductable.
The shopping cart will calculate your tax status based on your location.
** Duties and Import Taxes are the complete responsibility of the customer and are not included in the purchase price of your order.
